Daily breakfast
WiFi internet connection
Welcome drink and fruit basket
Turn down setup service
Taxes and service charges are included in the rate
Personal service by the villa staff including a villa supervisor, housekeeper, chef, security
Exclusive use of the whole villa and listed facilities

Provisioning costs
Tour & activity reservations & coordination
Spa treatments
Laundry

For villas in Indonesia, Thailand and Sri Lanka:

When the Guest makes a booking request, the Guest must make the appropriate deposit payment to EH within 5 working days of availability confirmation. If the required deposit payment is not received within the 5 working day period, EH reserves the right to void the Guest’s booking request. The following deposit payment applicable to most villas (see individual villa terms for full details) must be received by EH :

For rentals beginning more than 75 days after the date of the booking request – a deposit of 20% of the total rental amount is payable
For rentals beginning 75 days or less after the date of the booking request – the total rental amount is payable as a deposit
Where a 20% deposit applies to the booking, the Guest must pay the remaining 80% balance not less than 75 days before the scheduled arrival date.

For villas in Indonesia, Thailand and Sri Lanka, in the event that the Guest cancels a confirmed booking, the following cancellation fees will generally apply:

20% of the total rental amount will be forfeited if the cancellation is made more than 60 days before the start of the rental period
50% of the total rental amount will be forfeited if the cancellation is made between 30 and 60 days before the start of the rental period
100% of the total rental amount will be forfeited if the cancellation is made between 1 and 29 days before the start of the rental period.
For villas in Maldives, in the event that the Guest cancels a confirmed booking, the following cancellation fees will generally apply:

For confirmed bookings for all periods except Festive season (20th December – 10th January):

25% of the total rental amount will be forfeited if the cancellation is made 30 days or more before the start of the rental period.
100% of the total rental amount will be forfeited if the cancellation is made between 1 and 29 days before the start of the rental period.
Shortening of stay for any reason is considered as a cancellation and charges will apply.
100% of total rental amount will be forfeited and 1 way transfer charge will be taken for no show.
For confirmed bookings over Festive season (20th December – 10th January):

12.5% of the total rental amount will be forfeited if the cancellation is made 90 days or more before the start of the rental period.
100% of the total rental amount will be forfeited if the cancellation is made between 1 and 89 days before the start of the rental period.
Shortening of stay for any reason is considered as a cancellation and charges will apply.
100% of total rental amount will be forfeited and 1 way transfer charge will be taken for no show.
The applicable amount will be deducted from the deposit and moneys paid, and EH will refund any remaining balance to the Guest.